Design how work moves from step to step

Build every conversation path visually. Turn policy and process into guided execution, so intent, context and action stay connected from the first response to the last step.

Branching logic Data capture Human handoff
Workflow editor
Workflow editor showing a Start node for a greeting, a Task node collecting the caller's name, and an Answer node responding from the knowledge base, connected in sequence
Greet & identify Collect details Answer from knowledge Route or resolve

Build the path, not just the reply

Every workflow is made of the same building blocks. Connect them visually to define how a conversation moves, branches and completes.

Start
Greeting
Task
Collect customer details
Decision
Account verified?
Yes
Answer
Resolve automatically
No
Handoff
Route to human review

Connect decisions to real system actions

A workflow does not stop at a decision. It can gather information, trigger work, update systems and enforce process end to end.

Intent detected Change upcoming booking
Customer details collected Reservation #48291
Policy check Change permitted
Action executed Booking updated
Confirmation Customer notified
ActionChange booking
SystemReservation platform
StatusCompleted
ResultFlight changed to AC123
Update an account Create a case Change a booking Process a request Schedule a follow-up Trigger an internal workflow

Keep people in the loop when it matters

Not every action should happen automatically. Governed boundaries define which steps require a human, so authority stays with the people accountable for the outcome.

Approval required
Refund amount$425
Policy thresholdManager approval above $250
Approve Adjust Escalate
Handoff context
ReasonPolicy threshold exceeded
Customer intentRefund delayed order
Collected contextOrder, account, policy check
Next ownerBilling specialist

Workflows run on the systems you already trust

Workflows connect to the systems that carry them out, use the knowledge that grounds each step, and hand off to a person when the moment calls for it.

Build workflows around the customer

See how ALi can connect intent to governed action across your systems.

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