Connect the sources your business already trusts and give ALi the approved knowledge, provenance and context it needs to answer, guide and act with greater consistency.
Bring customer context, policies, product information and operational knowledge into one governed layer that ALi can use throughout the conversation.
Account, order and interaction history relevant to the moment.
Rules and entitlements that govern what can be offered.
Documentation and specifications that support accurate answers.
Procedures and internal knowledge that guide how work gets done.
ALi retrieves from information your organization has approved and keeps the answer tied to the source, so teams can understand what the response is based on.
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Knowledge changes as policies, products and procedures change. Keep sources permissioned, owned, reviewed and current so the information ALi uses remains accountable.
Static knowledge is only part of the answer. ALi can combine approved sources with customer, account and connected-system context so guidance is relevant to the moment.
Knowledge powers better guidance when it can reach human agents, trigger governed work and stay connected to the systems where customer context lives.
Surface approved knowledge and relevant context directly to human agents while the conversation is happening.
Explore Agent AssistTurn grounded guidance into governed approvals, actions, handoffs and completed work.
Explore WorkflowsBring customer and operational context into the knowledge layer from the systems your teams already use.
Explore IntegrationsKeep connected knowledge, permissions and enterprise data governed as information moves across the platform.
Explore Trust & SecurityA governed knowledge layer helps every conversation start from information that is current, approved and relevant to the customer.
Responses are grounded in sources your organization has approved.
Teams can see what information a grounded answer is based on.
Ownership and governance help keep the knowledge layer accountable as the business changes.
Approved knowledge can be combined with customer and system context for the moment at hand.
See how ALi can turn approved sources, customer context and connected systems into grounded guidance your teams can use.
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