Augmented Labs Inc. ("Augmented Labs," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy ("Policy") explains how we collect, use, disclose, retain, and protect personal information and describes the rights and choices that may be available to you. In this Policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be linked to an individual, directly or indirectly.
This Policy applies to Personal Information we collect:
For purposes of this Policy, these interactions are referred to collectively as the "Services."
This Policy does not govern Personal Information that Augmented Labs receives from or processes on behalf of a customer in connection with providing Augmented Labs products or services to that customer ("Customer Personal Information"). Our processing of Customer Personal Information is governed by the applicable customer agreement and related data-processing terms. This Policy also does not govern applicant or employee information where a separate notice or employment-related policy applies.
If you do not agree with this Policy, please do not use the Services. If you have questions or concerns about our privacy practices, contact us at [email protected].
What Personal Information do we process? The information we process depends on how you interact with Augmented Labs and the Services. The categories are described in Section 1 below.
Do we process sensitive Personal Information? In the ordinary course of the Services covered by this Policy, we do not process sensitive Personal Information through your use of those Services and do not need you to provide it. Please do not send sensitive Personal Information to us unless we specifically request it for a lawful and necessary purpose. If you believe you provided sensitive information by mistake, contact us as soon as possible at [email protected].
Do we receive information from third parties? We may receive Personal Information from public sources, marketing and business partners, social media platforms, service providers, and other lawful sources.
Why do we process Personal Information? We use Personal Information to provide and improve the Services, communicate with you, administer business relationships, conduct marketing, protect our systems, prevent fraud, and comply with legal obligations. We may also process information for other purposes with consent where required.
Do we share Personal Information? We may disclose Personal Information to service providers and other parties in the circumstances described in this Policy. We do not sell Personal Information for monetary consideration.
How do we protect information? We use administrative, technical, and organizational safeguards designed to protect Personal Information. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.
What rights do you have? Depending on where you live, applicable privacy law may give you rights to access, correct, delete, obtain a copy of, object to, or withdraw consent regarding certain processing of your Personal Information.
How do you exercise your rights? Contact [email protected]. We will handle requests in accordance with applicable privacy law and may need to verify your identity before acting on a request.
In the ordinary course of the Services covered by this Policy, we may collect the following categories of Personal Information. A category marked "Yes" does not mean that we collect every example listed in that category from every person.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, alias, postal address, online identifier, IP address, email address, account name, and similar identifiers. | YES |
| B. Customer-record information | Name, signature, address, telephone number, employment or business information, and financial or account-related information where relevant to a business interaction. | YES |
| C. Protected characteristics | Age, race, ancestry, national origin, citizenship, religion, marital status, disability, sex, gender identity or expression, sexual orientation, veteran status, genetic information, and similar legally protected characteristics. | NO |
| D. Commercial information | Records of products or services purchased, obtained, considered, requested, or discussed, and related business or purchasing history. | YES |
| E. Biometric information | Biometric identifiers or templates such as fingerprints, faceprints, voiceprints, iris or retina scans, or similar identifiers used to uniquely identify a person. | NO |
| F. Internet or network activity | Browsing activity, search activity, interactions with a website, application, advertisement, or online service, device and browser information, and log data. | YES |
| G. Geolocation data | Approximate location information derived from IP address or device/network information and, where enabled, other location information. | YES |
| H. Sensory information | Audio, visual, electronic, or similar information, such as recordings of business calls, webinars, demonstrations, or events where applicable. | YES |
| I. Professional or employment-related information | Job title, employer, business contact details, professional history, role, and other business-profile information. | YES |
| J. Non-public education information | Student records maintained by an educational institution or a party acting on its behalf, such as grades, transcripts, schedules, or disciplinary records. | NO |
| K. Inferences | Inferences drawn from other information to understand business interests, preferences, engagement, or likely interest in Augmented Labs products or services. | YES |
| L. Sensitive Personal Information | Government identifiers, account credentials, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, certain biometric data, health information, sex-life or sexual-orientation information, and similarly sensitive categories defined by applicable law. | NO |
In Short: We collect Personal Information that you choose to provide to us.
The Personal Information we collect directly from you depends on your interaction with the Services. We may collect information when you request information or a demonstration, communicate with us, register for an event, participate in a survey, subscribe to communications, establish a business relationship, or otherwise contact or interact with Augmented Labs.
In Short: Certain device, browser, usage, and network information is collected automatically when you use the Services.
When you use our websites or online Services, we and our service providers may automatically collect information through cookies, pixels, log files, and similar technologies. This can include identifiers, internet or network activity, approximate geolocation, device information, professional information, and inferences. We use this information for analytics, security, fraud prevention, site operation, and improvement of the Services.
In Short: We may receive information from public, commercial, and business sources.
We may obtain Personal Information from sources such as public databases, professional networking platforms, marketing and event partners, business partners, social media platforms, service providers, and data providers. We may use this information to maintain our records, understand prospective customers and business contacts, measure engagement, and provide relevant marketing, offers, events, and services.
In Short: We process Personal Information to operate and improve the Services, communicate with you, protect our business, conduct marketing, and comply with law.
Depending on how you interact with us, we may process Personal Information for the following purposes:
In Short: We process Personal Information when we have a lawful basis to do so under applicable law.
Where the GDPR or UK GDPR applies, our legal bases may include consent, performance of a contract or steps taken at your request before entering a contract, compliance with legal obligations, protection of vital interests, and our legitimate interests where those interests are not overridden by your rights and freedoms.
For Personal Information covered by this Policy, Augmented Labs will generally act as a controller where European data-protection law applies because we determine the purposes and means of the processing. This Policy does not apply to Customer Personal Information that we process on behalf of a customer. For that information, the customer generally determines the purposes of processing and Augmented Labs acts in accordance with the applicable customer agreement and instructions.
Where Canadian privacy law applies, we may process Personal Information with your express or implied consent, as appropriate to the sensitivity of the information and the circumstances. You may withdraw consent subject to legal or contractual restrictions and reasonable notice.
Canadian privacy laws may also permit the collection, use, or disclosure of Personal Information without consent in limited circumstances. Depending on the law that applies, examples can include:
In Short: We disclose Personal Information in the situations described below. We do not sell Personal Information for monetary consideration.
We may disclose Personal Information to vendors, consultants, contractors, and service providers that perform services for us or on our behalf and need access to the information for that work. We use contractual and other appropriate safeguards designed to require those providers to protect Personal Information in a manner consistent with applicable law and the services they perform. Depending on our business operations and your interaction with the Services, these providers may include:
Although we do not sell Personal Information in exchange for money, some privacy laws may define certain disclosures made through advertising, analytics, or online tracking technologies as a "sale," "sharing," or targeted advertising. Where such laws apply, you may have the right to opt out as described in Sections 6, 11, and 12.
We may also disclose Personal Information in the following circumstances:
Use of Google Workspace APIs. For features that connect with Google Workspace, such as Calendar access used for AI-assisted scheduling, information obtained through Google Workspace APIs is used and transferred only in a manner consistent with the Google API Services User Data Policy, including Google's Limited Use requirements.
In Short: We may use cookies and similar technologies to operate, secure, analyze, and improve the Services.
We and our service providers may use cookies, pixels, web beacons, software development kits, third-party libraries, and similar online technologies to collect information when you interact with the Services. Some of these technologies are necessary for site functionality, security, preference management, troubleshooting, and performance.
We may also use analytics and advertising technologies to understand engagement, measure campaigns, and provide or support content and advertising that may be more relevant to business interests. Where applicable privacy law treats these activities as a sale, sharing, or targeted advertising, you may exercise available opt-out rights by using any privacy or cookie controls made available on our website or by contacting [email protected].
You can also control many cookies through your browser settings. Disabling cookies may affect the availability or operation of certain website features.
Where we use Google Analytics or Google advertising services, Google also makes available tools and settings that may allow you to limit or opt out of certain analytics or advertising uses, including the Google Analytics Opt-out Browser Add-on and Google advertising preference controls.
In Short: Personal Information may be transferred to, stored in, or processed in countries other than the country where you live.
Augmented Labs and the service providers we use may operate or process information in Canada, the United States, and other countries. Privacy and data-protection laws in those countries may differ from the laws in your jurisdiction. Where required by applicable law, we use contractual, organizational, technical, or other recognized safeguards designed to protect Personal Information transferred across borders.
If European data-protection law applies to a transfer of Personal Information outside Europe, we use an appropriate transfer mechanism where required, such as an adequacy decision, approved standard contractual clauses, or another lawful safeguard designed to provide protections required by applicable European law. Where applicable and legally permissible, information about the transfer safeguard or a copy of relevant standard contractual terms can be made available upon request.
In Short: We retain Personal Information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law, or until we are required to act on a valid deletion request subject to applicable exceptions.
Retention periods depend on the nature of the information, the purposes for which it was collected, our business and legal obligations, applicable limitation periods, security considerations, whether an ongoing relationship exists, and any valid deletion request. When Personal Information is no longer required, we will delete or anonymize it where reasonably practicable or, if immediate deletion is not possible because the information remains in backup archives, securely isolate it from further processing until deletion can occur.
In Short: We use organizational, technical, and administrative safeguards designed to protect Personal Information.
We maintain reasonable safeguards appropriate to the nature of the Personal Information and the risks associated with processing it. These measures may include access controls, security monitoring, policies and procedures, vendor controls, and other technical and organizational protections.
No electronic transmission, network, or storage system is completely secure. We therefore cannot guarantee that unauthorized parties will never defeat security measures or improperly access, acquire, alter, or disclose information. You should use appropriate safeguards when transmitting information and access the Services through a secure environment.
In Short: We do not knowingly market the Services covered by this Policy to children under 18 or knowingly collect Personal Information from them for those purposes.
The Services covered by this Policy are directed primarily to businesses and adults. If we learn that we have collected Personal Information from a person under 18 in circumstances where we should not have done so, we will take reasonable steps to delete or otherwise appropriately handle the information in accordance with applicable law. If you believe a minor has provided Personal Information to us, contact [email protected].
In Short: Depending on applicable law and your location, you may have rights concerning your Personal Information. These rights are subject to legal exceptions and are not absolute.
Where applicable, you may have the right to:
We may use Personal Information for internal business purposes such as analytics, research, security, and technological development where permitted by law. Those uses do not by themselves constitute a sale of Personal Information.
Residents of California and certain other U.S. states may have additional privacy rights under state law, including rights relating to access, correction, deletion, portability, sale or sharing, targeted advertising, and certain profiling or automated decision-making. These rights apply only where the relevant law applies to Augmented Labs and to the particular processing activity. Requests can be submitted as described in Section 12.
If California law applicable to Augmented Labs gives you a right to request information about certain disclosures of Personal Information to third parties for their own direct-marketing purposes, you may submit that request once per calendar year without charge by using the contact method in Section 12. We will respond as required by the law that applies.
To exercise a privacy right or ask a question about our processing of Personal Information, contact [email protected]. We will not discriminate against you for exercising a right protected by applicable privacy law.
We may need to verify your identity before completing a request. Verification may involve asking for information that reasonably matches information we already maintain or contacting you through an email address or other communication method previously associated with you. We will use information provided for verification only for identity, authority, security, fraud-prevention, or request-processing purposes as permitted by law.
Where permitted, you may authorize an agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may separately verify your identity or instructions.
We will respond within the period required by applicable law. If we deny or limit a request, we will provide an explanation where required. If applicable law gives you a right to appeal our decision, you may submit the appeal to [email protected]. You may also have the right to complain to the privacy commissioner, attorney general, supervisory authority, or other data-protection regulator responsible for your jurisdiction, including the competent authority in the EEA, the UK Information Commissioner's Office, or the Swiss data-protection authority where applicable.
In Short: Yes. We may update this Policy to reflect changes in law, technology, our Services, or our privacy practices.
When we update this Policy, we will revise the "Last updated" date at the top. The revised Policy becomes effective when posted unless a different effective date is stated. If changes are material and applicable law requires additional notice, we may provide notice through the Services or another appropriate communication method. We encourage you to review this Policy periodically.
In Short: Payment information is processed securely by Stripe, our payment processor. Augmented Labs does not receive or store your full card number.
When you begin onboarding for a Growth or Scale plan, your payment method is collected and securely saved directly by Stripe, our third-party payment processor. Augmented Labs does not receive, process, or store your full raw card number or other sensitive payment card details.
Augmented Labs may receive and store limited, non-sensitive identifiers from Stripe, such as a Stripe Customer ID, a payment method reference, and billing-related metadata (for example, your selected plan and billing cycle), for the purpose of administering your subscription, invoicing, and customer support.
Contact and onboarding information you provide (such as your name, work email, and company) is used to administer your customer relationship, communicate with you about onboarding, and support your account.
Where you book a discovery or onboarding meeting, scheduling and meeting information may be processed through Google Workspace and Google Calendar, in accordance with those providers' own privacy practices.
If you have any questions regarding this Privacy Policy, please contact us at: [email protected]
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