Pricing that scales with every conversation

Growth and Scale combine a monthly platform subscription with included voice minutes, digital conversations, and concurrent-call capacity, with Managed AI included on every plan. Growth includes 500 voice minutes, 750 digital conversations, and 30 concurrent calls at $313/month. Scale includes 1,850 voice minutes, 2,000 digital conversations, and 40 concurrent calls at $950/month. A voice minute is the billable duration of a customer voice interaction, and a digital conversation is a customer session on a supported digital channel such as chat, messaging, or email; exact metering and session rules are defined in the applicable order or service terms. If usage exceeds the included amount, additional voice minutes are $0.66 each and additional digital conversations are $0.55 each. Both plans can be billed monthly or annually, with annual billing reducing the base subscription by 10% (Growth: $3,380.40/year, Scale: $10,260/year). Enterprise pricing is customized around volume, deployment requirements, governance, integrations, and operating needs.

ALi is designed around customer journeys, workflows, and operating requirements rather than a simple public agent-count limit. Growth and Scale are primarily governed by included usage and concurrent-call capacity. Larger or more complex deployments can be structured through Enterprise.

The published Growth and Scale pricing is intended to make ALi usage predictable. If a deployment requires premium third-party models, specialized infrastructure, or services outside the standard package, any separate or pass-through charges will be identified in the applicable commercial agreement before deployment.

Carrier, SIP, telephony-provider, or other third-party charges may depend on the specifics of a deployment. Any such charges will be identified in the applicable commercial agreement before deployment.

Growth and Scale do not currently publish a separate burst-pricing rate. Usage above the included monthly amount is billed at the published additional-usage rates. Temporary capacity beyond a plan's standard concurrent-call limit is available by plan and depends on the selected plan, deployment configuration, and commercial agreement.

If your usage or operating requirements change, the Augmented Labs team can help move you to the plan or commercial structure that fits the deployment. Timing and billing treatment for upgrades, downgrades, and cancellations are governed by your subscription or order terms. Included usage is allocated for the applicable monthly usage period and does not roll forward unless your agreement states otherwise.

Cancellation and renewal terms depend on your selected billing cycle and applicable order terms. Your agreement will state the effective cancellation date and any remaining commitments.

ALi Console provides visibility into conversations, activity, performance, and operating outcomes. Usage and billing visibility should be presented in the customer environment as the commercial product matures.

Available payment methods and invoicing terms depend on the plan, billing cycle (monthly or annual), and commercial agreement. Contact Augmented Labs for current payment and invoicing options.

Yes. Growth, Scale, and Enterprise all include Managed AI: Augmented Labs helps design the experience and workflow, support deployment, test and evaluate, run quality assurance, review analytics, apply human oversight where judgment matters, and continuously optimize the deployment through ALi Console.

Yes. The standard $750 one-time setup fee is currently waived for Growth and Scale.

Enterprise is designed for high-volume, regulated, global, or complex deployments, with Managed AI customized to the engagement. It can include elevated concurrency, custom terms and assurance around DPA/SLAs, BAA support for eligible HIPAA deployments, custom SSO, more Console seats and voices, significant discounts at scale, priority support, and deployment-specific governance. Available standards, controls, infrastructure, and compliance characteristics depend on the providers and configuration selected for each deployment.